FAQ

A Few Things to Know

Thoughtful answers for our thoughtful community.
Simply Happy Wear was created with intention, care, and a slower approach to life — and we want your experience to feel the same way.

What is Simply Happy Wear about?

Simply Happy Wear is more than clothing.

It’s a reminder to slow down, reconnect with yourself, and enjoy the beauty of simple moments.

This brand was created while learning how to live more consciously, appreciate the present, and stop rushing through life. Every design reflects that journey in a thoughtful and creative way.

Payment & Security

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, 
Google Pay, and Shop Pay. All transactions are 
processed securely through Shopify's checkout.

How long does shipping take?

How long will my order take?

Every Simply Happy Wear item is made to order. Most orders are produced within 2–5 business days before shipping.

Estimated shipping times after production are:

United States: Usually 3–4 business days for standard domestic shipping.

Canada: Usually 3–5 business days. Some destinations in Atlantic Canada may take up to 12 business days after production.

Orders fulfilled outside the destination country: Standard shipping may take 5–20 business days.

Express shipping, when available: 1–3 business days after production.

Your estimated delivery time is the production time plus the shipping time. Most standard orders delivered within the United States or Canada can be expected in approximately 5–10 business days, but orders fulfilled outside the destination country may take longer.

You will receive a shipping confirmation email with tracking information as soon as your order ships.

Express shipping shortens transit time only and does not shorten the 2–5 business day production period.

Delivery estimates are not guaranteed. Temporary product availability issues, carrier delays, customs processing, severe weather, incorrect addresses, and peak shopping periods may affect delivery times.

Do you offer returns or exchanges?

Because most of our products are made to order especially for you, we do not accept returns or exchanges, or issue refunds, for change of mind or when an incorrect size or color is selected by the customer, except as required by applicable law.

Please review the product description, available colors, and size guide carefully before placing your order.

If we send an incorrect item, size, or color, or if your item arrives damaged, defective, or misprinted, please contact us within 30 days of delivery. Eligible claims will receive a replacement or refund at no additional cost.

Please do not return an item without contacting us first. If a physical return is required, we will provide the correct instructions and return address after reviewing your request.

For complete details, please review our Refund Policy.

What should I do if my item arrives damaged, defective, misprinted, or incorrect?

Please contact us within 30 days of delivery before returning the item.

Email: hello@simplyhappywear.com
WhatsApp: +1 250-408-4805

Please include:

• Your order number
• A brief description of the issue
• A clear photo showing the entire item
• Close-up photos showing the damage, defect, or printing issue
• Photos of the packaging, when relevant

We will review the information and contact our fulfillment partner when necessary. In most cases, you will not be required to return the item.

Eligible claims will receive a replacement or refund at no additional cost.

If a physical return is required, we will provide the applicable return instructions and address. The return location may vary depending on where the order was fulfilled.

Please do not send an item back without prior authorization.

What should I do if my order is delayed or missing?

If your order has not arrived by the end of the estimated delivery window, tracking has stopped updating, or the package appears to be lost, please contact us.

Email: hello@simplyhappywear.com
WhatsApp: +1 250-408-4805

Please include your order number, delivery address, and any available tracking information.

Claims for packages believed to be lost in transit must be submitted within 30 days after the estimated delivery date.

We will review the shipment with the shipping carrier or fulfillment partner and explain the available next steps. Depending on the circumstances, an eligible order may receive a replacement, refund, or another appropriate resolution at no additional cost.

How do I choose the right size?

Each product includes a sizing guide to help you find your best fit.

If you prefer a more oversized and cozy look, we usually recommend sizing up.

Are the shirts soft and comfortable?

Comfort matters deeply to us.

Our pieces are designed to feel soft, cozy, and easy to wear during everyday moments — whether you’re journaling, resting, taking a slow walk, reading, or simply enjoying quiet mornings.

Are your designs created by you?

Yes. Every collection, phrase, and design is created thoughtfully and inspired by real reflections, emotions, and experiences connected to slow living, presence, creativity, and emotional wellbeing.

Why does the brand focus on slowing down?

Because many of us have spent so much time rushing, overthinking, and chasing what’s next that we forget to fully experience the life happening right now.

Simply Happy Wear exists as a gentle reminder that life is not meant to be rushed all the time. Sometimes happiness is found in slowing down enough to notice it.

How can I contact you?

You can always reach out through our contact page or by email and we’ll get back to you as soon as possible.

hello@simplyhappywear.com or through our Contact page. We're a small team and we read every message. You can expect a response within 1–2 business days.

Thank you for being here and for supporting a slower, more conscious way of living.