Refund policy

Last updated: July 19, 2026

Most Simply Happy Wear apparel is made to order after your purchase is placed. Except as required by applicable law, we do not accept returns or exchanges, or issue refunds, for change of mind or when a customer selects an incorrect size or color.

Please review the product description, available color options, and size guide carefully before placing your order.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

You can contact us by:

Email: hello@simplyhappywear.com
WhatsApp: +1 250-408-4805

Please include:

• Your order number
• A brief description of the issue
• A clear photo showing the entire item
• Close-up photos showing the damage, defect, or printing issue
• Photos of the packaging, when relevant

Please contact us before returning the item. In most cases, you will not be required to send it back.

We will review the information provided and may consult our fulfillment partner or shipping carrier when necessary. Eligible claims will receive a replacement or refund at no additional cost.

Please do not send any item back unless we specifically ask you to do so.

If a physical return is required, return instructions and the applicable return address will be provided after your request has been reviewed. The return location may vary depending on where the order was fulfilled.

Items sent without prior authorization may not be eligible for processing.

INCORRECT SIZE OR COLOR SELECTED BY THE CUSTOMER

Except as required by applicable law, we do not accept returns or exchanges, or issue refunds, when a customer selects an incorrect size or color.

Please review the product description, color options, and size guide carefully before placing your order.

If we send a size, color, or product different from what you ordered, it will be considered an incorrect item. Please contact us within 30 days of delivery and we will review the issue under the Damaged, Defective, Misprinted, or Incorrect Items section above.

ORDER CHANGES AND CANCELLATIONS

Production may begin shortly after an order is placed.

If you need to request a change or cancellation, please contact us at hello@simplyhappywear.com or through WhatsApp at +1 250-408-4805 as soon as possible.

We cannot guarantee that an order can be changed or cancelled after production has started.

Nothing in this section limits any cancellation rights available under applicable law.

DELAYED OR MISSING ORDERS

If your order has not arrived by the end of the estimated delivery window, tracking has stopped updating, or the package appears to be lost, please contact us.

Claims for packages believed to be lost in transit must be submitted within 30 days after the estimated delivery date.

You can contact us by:

Email: hello@simplyhappywear.com
WhatsApp: +1 250-408-4805

Please include:

• Your order number
• Your delivery address
• Any available tracking information
• A brief description of the issue

We will review the shipment with the shipping carrier or fulfillment partner and explain the available next steps.

Depending on the circumstances, an eligible order may receive a replacement, refund, or another appropriate resolution at no additional cost.

Nothing in this section limits any rights available under applicable consumer protection law.

PACKAGES RETURNED TO SENDER

A package may be returned to the sender because of an incomplete or incorrect delivery address, an unclaimed shipment, a failed delivery attempt, or another delivery issue.

If tracking shows that your package is being returned to the sender, please contact us at hello@simplyhappywear.com or through WhatsApp at +1 250-408-4805.

We will review the shipment and explain the available options.

If the package was returned because of an incorrect or incomplete address provided with the order, additional shipping charges may apply before the package can be shipped again.

If the return was caused by an error by Simply Happy Wear, our fulfillment partner, or the shipping carrier, we will work to provide an appropriate resolution at no additional cost.

REFUNDS

If a refund is approved, it will be issued to the original payment method within 10 business days, or within any shorter period required by applicable law.

Shipping charges will also be refunded when required by applicable law or when the refund results from a damaged, defective, misprinted, incorrect, or eligible missing order.

Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and the refund has not appeared in your account, please contact us at hello@simplyhappywear.com.

CONSUMER RIGHTS

Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be limited, waived, or excluded under applicable law.

CONTACT

For questions about a damaged, defective, misprinted, incorrect, delayed, missing, or returned order, please contact:

Simply Happy Wear

Mailing address:
3571 Rock Creek Road
Rock Creek, BC V0H 1Y0
Canada

Email: hello@simplyhappywear.com

Phone and WhatsApp: +1 250-408-4805

Typical response time: 1–2 business days.